LUXE DRY CLEANERS
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LUXE DRY CLEANERS
PRIVACY POLICY

1. Purpose of this Notice

This Privacy Policy describes how Luxe Dry Cleaners (“we”, “us”, “our”) collects, uses, and shares your personal information when you engage with our website, mobile application, or commercial services. We take the privacy of our customers seriously and are committed to protecting personal data in compliance with the Australian Privacy Act 1988 (Cth) and, where applicable, the European Union General Data Protection Regulation (GDPR).

This Privacy Policy applies to all information collected from or about customers using our services in Sydney, Australia.

By using Luxe Dry Cleaners’ services, you acknowledge that your personal information will be processed in accordance with this Privacy Policy.

2. About Us

Luxe Dry Cleaners is a premium laundry and dry cleaning service provider based in Sydney, Australia. We specialize in high-quality garment care, including dry cleaning, washing, and ironing.

For the purpose of applicable privacy laws, Luxe Dry Cleaners is responsible for deciding how we collect, use, and protect personal data.

3. How we Collect and use your Personal Data

We collect and process personal information for the following purposes:

  • Service Provision: When you use our services, we collect your name, contact details, and payment information to fulfill the service.
  • Customer Accounts: If you register an account with us, we may collect additional details such as address and preferences for ease of future transactions.
  • Marketing & Promotions: With your consent, we may send updates on offers, discounts, and new services.
  • Customer Support: We retain communication records to assist with queries and improve service quality.
  • Website & App Usage Data: We may collect technical data (e.g., IP address, browser type, and cookies) to improve user experience and security.
  • Payment Processing: We use third-party payment providers that comply with PCI-DSS security standards.


We do not sell personal data to third parties.

4. Legal Bases For processing personal data

We process personal data based on the following legal grounds:

  • Performance of a contract: To provide our dry cleaning and laundry services.
  • Legal compliance: To fulfill legal obligations, such as tax reporting or fraud prevention.
  • Legitimate interest: For business development, customer relationship management, and service improvements.
  • Consent: For direct marketing communications (which you can opt-out of at any time).

5. data sharing

We may share your data with:

  • Third-party service providers (e.g., payment processors, delivery couriers, IT support) strictly for service provision.
  • Legal authorities where required by law or regulation.
  • Marketing partners with your explicit consent.


All third parties handling personal data must comply with our privacy and security requirements.

6. data retention

We retain personal data only for as long as necessary to fulfill our services and legal obligations. Specifically:

  • Customer transaction records: Retained for up to 7 years for tax and accounting compliance.
  • Marketing preferences: Retained until you opt-out.
  • Website analytics data: Retained for a maximum of 2 years.

7. data security

We implement robust security measures to protect your personal data from unauthorized access, misuse, or loss. These measures include:

  • Secure storage systems and encryption of sensitive data.
  • Access control restricted to authorized personnel only.
  • Regular security audits and compliance checks.


In the event of a data breach, we will notify affected individuals and relevant authorities as required by law.

8. your rights

You have the right to:

  • Access your personal data.
  • Request correction of inaccurate information.
  • Request deletion of personal data (subject to legal obligations).
  • Object to processing for direct marketing purposes.
  • Withdraw consent for marketing at any time.


To exercise your rights, please contact us at info@luxedrycleaners.com.au.

9. international data transfer

If personal data is transferred outside Australia (e.g., for cloud storage services), we ensure that appropriate safeguards, such as contractual agreements, are in place to protect your information in line with the Australian Privacy Act and GDPR where applicable.

10. changes to this notice

We may update this Privacy Policy periodically. The latest version will always be available on our website (https://luxedrycleaners.com.au/). 

Last updated: February 27, 2025

11. contact us

For any privacy-related inquiries, you can reach us at:

Luxe Dry Cleaners
69 Military Road Neutral Bay, NSW 2089, Australia
Email: info@luxedrycleaners.com.au
Phone: 0403 861 744

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LUXE DRY CLEANERS

We aim to get the garments out nice and clean taking care of the garments.

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