Terms and Conditions

Effective Date: May 17, 2025

1. Service Overview

Luxe Dry Cleaners provides premium dry cleaning, laundry, ironing, and garment care services to customers in Sydney, Australia. We offer pick-up and delivery options, subject to availability and service area limitations.

2. User Accounts

You may create an account to facilitate faster transactions and manage service preferences. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.

3. Bookings and Cancellations

Booking Confirmation: Once your booking is received, you will receive a confirmation via email or SMS.

Cancellations: You must notify us at least 12 hours in advance to cancel or reschedule a service. Cancellations made less than 12 hours prior may incur a cancellation fee.

4. Garment Handling and Liability

Inspection: We inspect garments prior to cleaning and will notify you of any potential issues.

Care Labels: We follow the care instructions on garment labels. If labels are missing or incorrect, cleaning is at the customer’s risk.

Damage or Loss: While we take utmost care, in the rare event of loss or damage, liability is limited to five times the cleaning cost of the item, or AUD $100 (whichever is lower).

5. Pick-Up and Delivery

Availability: Pick-up and delivery services are available within designated areas in Sydney.

Responsibility: You are responsible for making items available at the agreed time. We are not liable for delays or failures caused by your unavailability.

6. Payments

Payments must be made online or via approved payment methods at the time of booking or upon delivery.

We use secure, PCI-DSS compliant third-party payment processors. We do not store your payment details.

7. Pricing

All prices are listed in Australian Dollars (AUD) and include GST unless otherwise stated. We reserve the right to update pricing at any time without prior notice.

8. Promotions and Discounts

Promotions are subject to change and may not be combined with other offers unless stated otherwise. Luxe Dry Cleaners reserves the right to withdraw offers at any time.

9. Privacy and Data Use

We collect and process personal information as outlined in our Privacy Policy (https://luxedrycleaners.com.au/). By using our services, you consent to the collection and use of your data in accordance with this policy.

10. Intellectual Property

All content on our website and app—including logos, text, and graphics—is the property of Luxe Dry Cleaners or its licensors and is protected by applicable intellectual property laws. Unauthorized use is prohibited.

11. Limitations of Liability

To the extent permitted by law, Luxe Dry Cleaners shall not be liable for any indirect, incidental, special, or consequential damage arising from the use or inability to use our services.

12. Changes to Terms

We may update these Terms and Conditions periodically. The latest version will always be available on our website. Continued use of our services constitutes acceptance of any updates.

13. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising will be handled in the courts of New South Wales.

14. Contact Us

For any questions about these Terms, please contact:

Luxe Dry Cleaners
69 Military Road, Neutral Bay, NSW 2089, Australia
Email: info@luxedrycleaners.com.au
Phone: 0403 861 744