Frequently Asked Questions

What services does Luxe Dry Cleaners offer?

Luxe Dry Cleaners provides a range of premium services, including:

  • Dry Cleaning: Convenient, reliable, and eco-friendly solutions tailored to your needs.
  • Suit Dry Cleaning: Expert services designed to maintain the elegance and longevity of your formalwear.
  • Leather Dry Cleaning: Specialized services to protect and restore your leather garments using gentle, professional techniques.
  • Wedding Dress Cleaning: Premium services to preserve the beauty and memories of your special day, delicately handling intricate fabrics, lace, and embellishments.

 

For more details, visit our Services page.

Want deeper answers on caring for silk, cashmere, doonas, curtains and couture? Read The Luxe Garment Care Guide.

Luxe Dry Cleaners offers a convenient pick-up and delivery service.

  1. Booking: Schedule a service through our website or by emailing.. 
  2. Collection: On your scheduled day, a reliable and friendly driver will arrive at your doorstep to pick up your laundry. 
  3. Dry Cleaning: Your garments are carefully inspected, professionally cleaned using eco-friendly solvents, and expertly pressed—always following your specific preferences and care instructions. 
  4. Delivery: After processing, a detailed quality check is performed, and your garments are thoughtfully packaged and delivered back to you. 

We aim to collect, clean, and deliver your garments typically within 3–5 days, with same-day and express delivery options available.

Luxe Dry Cleaners proudly provides exceptional service to various areas, including:

  • Upper North Shore: East Killara, Gordon, Hornsby, Killara, Lindfield, Pymble, Roseville, St Ives, Turramurra, Wahroonga, and more.
  • Lower North Shore: Artarmon, Cammeray, Chatswood, Cremorne, Crows Nest, Lane Cove, Mosman, Neutral Bay, North Sydney, Willoughby, and more.
  • Sydney CBD: Alexandria, Barangaroo, Camperdown, Chippendale, Darlinghurst, Glebe, Newtown, Paddington, Pyrmont, Surry Hills, and more.
  • South Sydney: Allawah, Arncliffe, Bexley, Brighton-Le-Sands, Hurstville, Kogarah, Mascot, Rockdale, Sans Souci, Wolli Creek, and more.

For a comprehensive list, please refer to our Services Areas page.

You can reach out to us through the following methods:

  • Email: info@luxedrycleaners.com.au

  • Visit: 69 Military Road, Neutral Bay

We would love to hear from you!

Standard turnaround is 3–5 days from doorstep to doorstep. Super Rush and Quick services are faster, subject to availability — simply book and we’ll confirm before we collect.

Yes — on request. Book and we’ll confirm honestly whether same-day is possible for your garments that day. Learn more on our Same Day Dry Cleaning page.

Each garment is priced by type, fabric and the finishing it needs — silk, couture and structured pieces take more hand-work than an everyday shirt. Curtains are quoted per metre. You’ll always know the price before we clean. See our pricing guide.

Both. Our wedding dress cleaning service cares for gowns before and after the day, and our wedding dress preservation service boxes them archivally so they stay yellowing-free for decades.

Yes — sheers, lined and interlined curtains, blockouts, Romans, and hand-knotted rugs. Curtains are quoted per metre, and take-down and re-hang are available on request. See rug & curtain cleaning.

It’s our specialty — from tailoring and silk to knitwear, leather, suede and shearling. Read about our designer garment care and the designer brands we care for.

We clean with a perc-free, non-toxic eco solvent instead of the harsh chemistry traditional dry cleaners use. It’s gentler on fibres, kinder to skin, and leaves no chemical odour — then every garment is finished by hand.

Yes — down doonas, feather pillows and wool quilts are sanitised at fibre-safe temperatures and returned pressed, and we care for fine table and bed linen too. See quilt & doona cleaning and luxury linen care.

Every garment is logged, photographed and tagged on intake, tracked through the workroom, and fully insured while in our care. You’ll receive SMS updates at pickup, in process and before drop-off.

Book Your Dry Cleaning Pickup

Ready to experience Australia’s most luxurious dry cleaning service?